E-Notary
This is an onsite position at our Austin TX Rate Genius office.
ABOUT US
The Savings Group (AUTOPAY, Rate Genius, and Tresl) is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. We enable smart decision on the journey to financial success.
WHY WORK WITH US
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Integrity, Grit, and Optimism help us create a collaborative team mindset and a better place to work.
JOB SUMMARY
This position will support the Funding Department by working both individually and as part of a team to facilitate the auto loan closing process. The individual in this position will possess extensive knowledge of the processing steps needed to get auto loans closed on time and accurately while upholding Tresl’s mission, vision, and values. The E-Notary is specifically responsible for completing online signing sessions with customers. This role is responsible for accurately and efficiently obtaining the signature and notarization of necessary documents for the lenders and DMV. Already a notary is a benefit but not required. We will get your notary license upon hire.
ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:
- Print and prepare loan packages for lender and DMV documents.
- Thoroughly review for quality of files to ensure all information is correct prior to signing session.
- Troubleshoot, resolve customer concerns, and provide excellent customer service.
- Consistently meet department quality, service, and production standards that promote customer satisfaction and company growth.
- Manage specific service level agreements to meet business timelines.
- Ensure appropriate records are maintained and required reports are prepared.
- Maintain an up-to-date and accurate filing system.
- Maintain knowledge of Auto Loan Services processes, procedures, and guidelines including staying informed on industry compliance and regulation standards.
- Perform other job duties as assigned.
- Excellent verbal and written English communication skills, proficiency in Microsoft Office, Adobe Acrobat, and ability to operate multiple hardware products.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the organization.
- Ability to work independently and carry out assignments to completion within parameters of instructions given and prescribed routines.
- Strong organizational, time management skills, problem-solving, and decision-making skills.
- Strong attention to detail with the ability to cross-check material for completeness and accuracy.
- Understanding of customer-sensitive information protection protocols.
- High School Diploma or equivalent required.
- Licensing: Texas Notary License-will be provided upon hire (if not already obtained).
- Paid time off and paid holidays
- 401K Savings Plan
- Four health insurance plan options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision insurance
- Long- and Short-Term Disability and Life insurance
This position pays $19 to $21 per hour based upon experience.
- Working hours: Training 8-5 for two weeks. Schedule Monday- Friday- 9am - 6pm.
- Rotating Saturday's twice a month from 9 am-1 pm.
- This is an onsite position at our Austin TX office.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources